Privacy Policy

Last Updated: January 2026

1. Information We Collect

We collect information you provide directly and information generated through your use of the Service:

Personal Information:

  • Name, email address, phone number, and company name
  • Payment and billing information
  • Account credentials and preferences
  • Communications with our support team
  • Usage data: pages visited, features used, actions taken

2. How We Use Your Information

We use your information to:

Specifically:

  • Provide, maintain, and improve the Service
  • Process transactions and send related information
  • Send technical notices, updates, and security alerts
  • Respond to your comments, questions, and support requests

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

  • Service providers who assist in operating the Service
  • Law enforcement when required by UAE law
  • In connection with a merger, acquisition, or sale of assets
  • With your consent or at your direction

4. Data Security

We implement industry-standard security measures:

  • AES-256 encryption for data at rest
  • TLS 1.3 encryption for data in transit
  • Regular security audits and penetration testing

5. Cookies and Tracking

We use cookies and similar technologies to:

Types of cookies we use:

  • Essential cookies: Required for the Service to function
  • Analytics cookies: Help us understand how users interact with the Service
  • Preference cookies: Remember your settings and preferences
  • Marketing cookies: Used to deliver relevant advertisements
  • You can control cookies through your browser settings

6. Your Rights (UAE PDPL Compliance)

Under the UAE Personal Data Protection Law (PDPL), you have the right to:

  • Access your personal data and obtain a copy
  • Correct inaccurate or incomplete data
  • Request deletion of your personal data
  • Object to processing of your personal data

7. Children's Privacy

The Service is not intended for children under 18. We do not knowingly collect personal information from children.

If we become aware that we have collected personal information from a child, we will take steps to delete it promptly.

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8. International Data Transfers

Your data may be processed in the UAE and other countries where our service providers operate. We ensure appropriate safeguards are in place for international transfers in compliance with UAE PDPL requirements.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last Updated" date.

We encourage you to review this policy periodically.

10. GCC Data Protection

In addition to the UAE PDPL, we comply with applicable GCC data protection regulations including:

  • Saudi Arabia PDPL (Personal Data Protection Law)
  • Qatar Data Privacy Law
  • Bahrain PDPL (Personal Data Protection Law)

11. Contact Us

For questions about this Privacy Policy or to exercise your data rights:

  • Email: privacy@yourtrust.ae
  • Address: Dubai Internet City, Building 12, Floor 3, Dubai, UAE
  • Phone: +971 4 123 4567